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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Anna Green

October 23, 2025

5  out of  5
rating by Anna Green
"Caty was great! Very informative, very helpful, very patient, straight to the point. Always followed up on the appointment calls."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Leon Jones

October 23, 2025

5  out of  5
rating by Leon Jones
"We have had our home and auto insurance with State Farm for over some 30 years and have been extremely happy with there friendly and professional services. My agent Lori is always there for me when I call her with any questions I may have. She is courteous and very easy to talk to.. She is quick to answer my emails and she even offers ways that we can save money. State Farm has been very fair and dependable for us throughout. I feel like, we really matter to them and that we're not just a number.. My husband just passed and Lori has helped me in these very trying times. Thank You, Lori! The Jones's, Harvest, AL"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are always here to assist you with your insurance needs."
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Ben Boggess

October 7, 2025

5  out of  5
rating by Ben Boggess
"Lori is awesome and handles our insurance for our rental business and all of our personal stuff (cars/home). Highly Recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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anthony metz

September 26, 2025

5  out of  5
rating by anthony metz
"⭐️⭐️⭐️⭐️⭐️ Caty has been absolutely fantastic to work with! She is by far the best insurance agent I’ve ever had. From the start, she has been so kind, courteous, and knowledgeable. She’s taken the time to patiently walk me through multiple quotes and different scenarios without ever making me feel rushed. Her professionalism and genuine care really stand out as she goes above and beyond to make sure everything is clear and that I have the coverage I need. It’s rare to find someone who combines expertise with such kindness, but Caty does exactly that. On top of that, she recently became certified to sell life insurance, which is a huge plus because it means she can help with every aspect of protecting what matters most. It has truly been a privilege and a pleasure to work with her, and I highly recommend her to anyone looking for an insurance agent who is not only skilled but also genuinely cares about her clients."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Coby Cowles

September 24, 2025

5  out of  5
rating by Coby Cowles
"Great people to work with who really care about your needs! 100% would recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Huntsville Tigers

September 23, 2025

5  out of  5
rating by Huntsville Tigers
"Lori Coucke was very helpful in assisting me with getting insurance. I got a great price."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Cooper Lawrence

September 19, 2025

5  out of  5
rating by Cooper Lawrence
"I have been using state farm since day one. Shania made us super easy and gave me a great rate."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Bert Phillips

September 17, 2025

5  out of  5
rating by Bert Phillips
"Simply an amazing agency. Very responsive professional service with a knowledgable agent & staff. Great communication."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Michelle Duvall

September 16, 2025

5  out of  5
rating by Michelle Duvall
"Lori and her team are professional and provide great service. I would recommend them to anyone looking for reliable and trustworthy insurance support."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Louise Robison

September 4, 2025

5  out of  5
rating by Louise Robison
"This agency is the most professional, nicest and helpful agency I have ever had the pleasure of working with. Ms Lori and her team are absolutely fantastic and we will never go anywhere else. Thank you for being our agents."
We responded:
"Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience working with Ms. Lori and our team. It means the world to us to be your trusted agents, and we look forward to continuing to support you in the future. Your kind words truly motivate us to keep providing the best service possible!"
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Warren Pendelton

September 3, 2025

5  out of  5
rating by Warren Pendelton
"I just had a very pleasant experience at this office Caty was very patient and answered all my questions. The atmosphere there was very professional"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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V B

August 28, 2025

5  out of  5
rating by V B
"The service is friendly and prompt."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Teresa Jacob

August 27, 2025

5  out of  5
rating by Teresa Jacob
"Always quick to respond!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Paul Smith

August 27, 2025

5  out of  5
rating by Paul Smith
"Lori Coucke and her team at State Farm Insurance is nothing short of amazing! Customer Service must be their middle name."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kyle Montgomery

August 24, 2025

5  out of  5
rating by Kyle Montgomery
"Lori and her team do a great job with my auto and home policies. They're quick to respond to my requests and help with anything I need!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Grayson Sharpe

August 22, 2025

5  out of  5
rating by Grayson Sharpe
"Very responsive office! Nice folks!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Khalil Lang

August 22, 2025

5  out of  5
rating by Khalil Lang
"She’s the best in the business, would definitely recommend her to everyone!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Marcella

August 22, 2025

5  out of  5
rating by Marcella
"The customer service @this branch office is good. Responses for information are prompt!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Lutoyer Langford

August 19, 2025

5  out of  5
rating by Lutoyer Langford
"The staff at this location is incredibly knowledgeable and incredibly helpful. If you’re shopping for insurance, I highly recommend giving this office a call. As soon as you step through the door, you’ll be greeted with a friendly smile and treated with utmost respect and care, if I’m being honest."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Dottie Frost

August 18, 2025

5  out of  5
rating by Dottie Frost
"It has been a pleasure working with Lori. She is quick to respond to my emails and answers my questions thoroughly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sara Cowles

August 18, 2025

5  out of  5
rating by Sara Cowles
"I have loved working with Lori! She has been kind and helpful during a really tough transition in my life. She has gone above and beyond to be sure everything worked out for me!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chris

August 17, 2025

5  out of  5
rating by Chris
"We got rear ended a few weeks ago and the process to get it all worked out through State Farm and Lori’s office was seamless. We got our claim filed and processed in just a couple days. From the day of the accident to getting our car back from the shop was about a week and a half. Glad we had State Farm to take care of us!"
We responded:
"Thank you for such kind words! We are so glad you were pleased with the process. Please give our office a call with any questions or concerns with your insurance needs!!!!"
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jonny keel

August 8, 2025

5  out of  5
rating by jonny keel
"I have had a very good experience with the Coucke Agency State Farm! They have been prompt and thorough in every situation that I needed car insurance and I highly recommend them! They are The Best !"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kristi Taylor

July 18, 2025

5  out of  5
rating by Kristi Taylor
"We recently worked with Shania Collins at Lori Coucke’s State Farm Agency for both our auto and homeowners insurance. Shania is a true pro at her job and our experience has been nothing but positive. From the start, she made the transition incredibly easy — she answered all of our questions, walked us through our policy options, and made sure we understood everything clearly. Even though we’re new customers, we already feel confident that we’re in good hands. The rates are competitive, and the coverage offered gives us peace of mind. So far, we’re very happy with our decision to switch to Lori Coucke’s State Farm Agency and we’re looking forward to a long and reliable relationship with them. We highly recommend to anyone considering making a change!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Wyatt Trueb

June 26, 2025

5  out of  5
rating by Wyatt Trueb
"Shania is awesome! She helped me a lot to get a better rate!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."